Returns Policy

Last updated April 15, 2024.

BookBarbados Resale / Refund Policy and Data Processing Statement BookBarbados.com Ltd. #4 Prior Park Heights, St. James, Barbados.

This Privacy Policy and Data Processing Statement (the “Policy”) explains the use of information that BookBarbados.com. (“BookBarbados”) is provided with by the owners of the information (be it a member, supplier, contractor, employee or any other person, by virtue of a relationship with BookBarbados), provided in connection with all uses of BookBarbados.com. This Policy enables you to make knowledgeable choices about whether to provide your personal information to us, and also advises you of the opportunity to direct us to limit the manner in which your personal data is used by us.

Our Objective BookBarbados believes it is important to protect the privacy of our users and other personal data owners. We gather and use your information, including your name, contact information, mailing address, email address, other identifying information, purchasing history, etc. only to serve you better and to fulfill enhance your experience with us.

Your Consent By using this website to send personal data, by submitting your application for a BookBarbados membership or its renewal, by registering on our website, you are performing an unequivocal act that allows us to conclude that you have accepted the terms and conditions described in this Policy.

Personal Data Collection and Security

You provide and we obtain your personal information when you: Register, or sign in your BookBarbados account; Maintain a relationship with BookBarbados; or Contact us for any other reason via email, telephone, fax, in writing or in person at our location. We undertake commercially reasonable efforts to protect such information from unauthorized access, loss, misuse or alteration, through technical, contractual, physical and administrative measures, by storing your information on a PCI Level 1 server.

Refunds/Chargebacks: All payments made to BookBarbados for bookings are paid in part at the point of payment through our payment gateway. BookBarbados offers refunds (where necessary) in the form of Bank Transfers or Credit Card ONLY. BookBarbados does not refund via Check or Cash.

Processing on refunds may take up to 30 days. Additional Online Data Collection and Related Security

When you visit our website, we may automatically collect information that may help us recognize you as a member and help us to better serve you, such as, without limitation: your computer’s network address and operating system, the site from which you linked to us, your site activity and the time and date of your visit and online purchases. In a strictly confidential and responsible manner, we collect, process and maintain certain payment information, in compliance with the data security rules adopted by credit card companies such as Visa, MasterCard and American Express. This means that we do not retain full credit card numbers, debit card PINs or credit card security codes, and that any time we maintain the last four digits of a credit card number, we use access controls and suitable encryption to protect it. If you use our website to provide us with personal data, your transmission will be protected by Secure Socket Layer (SSL) or Transport Layer Security (TLS) cipher encryption technologies.

Use and Disclosure of Personal Data by BookBarbados As discussed below, we may share your personal identifiable information with affiliated companies and with others under the limited circumstances described below.

For members, BookBarbados uses the personal information we collect to process your bookings and transactions, to provide quality member service, and to understand your booking interests and experiences, so we can better serve you. We may also use your personal information to provide you with promotional information, products and services as well as special notifications, as a part of the value of your membership. In the case of suppliers, BookBarbados uses your personal information to process payments, support external/internal audit processes, and additional purposes in an effort to enhance the relationship between you and BookBarbados.

If you provide us with personal information, we will not sell, license, transmit or disclose it outside the BookBarbados database unless: (i) you expressly authorized us to do so, or (ii) it would facilitate providing products or services to you, or (iii) it is to be disclosed to entities that provide services of marketing on our behalf or to other entities with which we have joint marketing agreements, or (iv) required or permitted by law or court order.

If you make a booking with BookBarbados, the personal information you provide may be shared directly with the third parties providing the requested products, offers or services. Affiliated third parties with whom we may share information are required not to use personal information we share for any purposes other than to provide the services we request. Because we are not responsible for any additional information you provide directly to these parties, you should become familiar with their privacy and security practices and policies before disclosing information to them. We are not responsible for any information you provide to third parties. If you provide additional information to third parties, they may be (subject to applicable laws and their privacy policies) share with us the information you provided and information about your use of the services. In addition, if we terminate our relationship with the third party, information you provided to them may be provided to us, and we may provide that information to a new third party offering the same or similar services.

In addition, we may disclose personal information when doing so is reasonably necessary to comply with legal processes or authorities, respond to any claims, or to protect the rights, property or personal safety of BookBarbados, our suppliers, our employees or the public. Information about our customers, including personal information, may also be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.

Similarly, we may transfer or transmit (as applicable) your personal data to other companies abroad for reasons of security, administrative efficiency and better service, unless you instruct us otherwise. BookBarbados has adopted these measures so that those companies implement, in their jurisdiction and in accordance with the applicable laws, standards of safety and protection

of personal data similar to those provided for in this document and BookBarbados policies in general. Additionally, please be advised that if our need for processing your data ceases, it may be removed from our databases.

Third Party Data and Data in the Aggregate Under agreements between BookBarbados and third parties, BookBarbados may match user information with third party data. Also, BookBarbados may disclose aggregated member statistics (e.g. percentage of female travelers, percentage of mobile bookings) in order to describe our business or services to prospective partners, advertisers, and other third parties and for other lawful purposes.